Returns & Exchanges

At Potters of Buxton, we want you to be completely satisfied with your fashion purchase, which is why we offer a 28-day return window for all unworn items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making the process as seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer service team with your order number to request a return authorization and receive your unique reference code.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all designer tags and labels remain attached to avoid any issues with processing your refund.

• 3.
  Ship to Buxton

  Attach the provided shipping label or address the parcel to our Buxton boutique, then drop it off at your nearest authorized courier point or post office.

• 4.
  Quality Check & Refund

  Once our team inspects the returned garments, we will process your refund or exchange within 5-7 business days, notifying you via email as soon as it is complete.